Confusing Letters, Frustrated Members: N.H.’s Medicaid Work Requirement Takes Effect
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Posted on 6/19/2019 by
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As a new work requirement for beneficiaries of New Hampshire’s expanded Medicaid program takes effect this month, some in the healthcare industry say early signs are pointing to a bumpy road ahead.

Staff at community health centers and attorneys working with Medicaid beneficiaries say many people appear overwhelmed by the new rules, exemptions, and forms that are needed to comply with the new work requirement, also called a “community engagement requirement.” They describe clients frustrated by the multiple letters and automated phone calls from the state health department designed to educate Medicaid beneficiaries about a significant change to the program.

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